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Terms & Conditions

1. The Website “www.Jumbo.ae”

Welcome to the website www.Jumbo.ae (“Website”) owned by Jumbo Electronics Company Ltd. LLC. PO Box No. 3426, Dubai, United Arab Emirates.

Only persons who can enter into a legally binding contract are eligible to purchase using the Website. If you are a minor, (i.e. under the age of 18 years) you may purchase using the Website only through your parent or guardian.

The user (“you” or “your”) agrees, understands and acknowledges that the Website is an online platform that enables you to access information and purchase products listed on the Website at the price indicated therein at any time from any location. Your access, use and any purchases made through the Website are subject to and shall constitute your acceptance of the following terms and conditions. If you do not agree to the terms and conditions, please exit from the Website.

We reserve the right to update or modify these terms and conditions at any time without prior notice. You will be subject to the policies and conditions of use in force at the time that you use the Website or that you order products through Website.

2. Your Account and Access to Website

In order to make any online purchase, you will need to register with the Website by giving certain personal identification information. It is your responsibility to ensure that the user name and password to access the Website is kept confidential. If you have any reason to believe that your user name and password is being, or is likely to be used by third parties, you should inform us. We shall have the right to refuse access, terminate or remove the account or edit the contents at any time without notice.

The right to use or access the Website granted to you is a limited, revocable, non-exclusive right for personal use of the Website. You are not authorized to (i) modify the Website (ii) download or copy account information for the benefit of another seller (iii) utilize data mining, robots, or similar data gathering and extraction tools. You must use the Website for lawful purposes only and must not use for fraudulent or other unlawful activity.

3. Orders, Promotions, Price, Payment & Deliveries

The order placed by you through the Website shall be deemed an offer from you to buy the product(s) specified as per the order from Jumbo (“Order”). On receipt of the Order, the Website will automatically generate an e-mail confirming receipt. Your receipt of Order receipt confirmation e-mail is only an acknowledgement of receipt of your Order and does not constitute an acceptance of your Order by Jumbo.

Jumbo lists availability information for products on the Website. Please note that the stock situation changes dynamically, you will be informed by e-mail or by call if any product(s) you have ordered is/are out of stock for any reason and an estimated availability date will be provided. Subject to availability of the product(s) ordered, Jumbo will confirm its acceptance by e-mail or by call confirming the dispatch of the product(s) to your address as specified on your Order (“Acceptance E-mail”). The Order shall be deemed as accepted by Jumbo on your receipt of Acceptance E-mail, failing which, the order will be cancelled.

You shall have the right to cancel your Order any time prior to your receipt of Acceptance E-mail without any liability. Any cancellation after receipt of Acceptance E-mail shall be subject to reimbursement of certain charges (“Cancellation Charges”) to cover the cost of expenses (including shipment charges) incurred by Jumbo.

The prices and delivery terms specified in the Website are of ex-Jumbo warehouse, Dubai, UAE; these include the cost of usual packing; and are exclusive of all taxes and duties. You shall be responsible for payment of all charges associated with the purchase of products from us and you shall agree to bear all applicable taxes/VAT levied thereon.

You shall have the option to make the payment either by direct transfer to our bank account or by online payment through the secured payment gateway facilities using your own credit cards. The delivery of the products shall be made only on receipt of advance payment for the product(s) and shipment.

The prices and specifications of all products listed on www.jumbo.ae are subject to change without prior notice owing to stock availability and promotional support from the brands. Hence Prices may vary on advertising material and at time of purchase due to market changes.

All Prices are valid till stocks and/or offers last.

The delivery of the products shall be made either directly by Jumbo or through third party courier/logistic services providers on all days except on Fridays and National holidays. For shipment charges, please refer our price list. Our liability for the product(s) sold stops and the risk passes on to you on delivery to you or to the third party courier/logistic services providers. Consequently any expense, damage or loss occurring during transportation shall be at our risk.

The delivery time will be 5 to 7 working days. For outside delivery locations the delivery time will be 7 to 10 working days.

List of ODA (Outside Delivery Areas) - Al Ruwais, Abu Alabyadh, Al Arrad, Al wagan, Um El Zumool, Madinat Zayed Al Gharbiya, Qareen Al Aish, Al Hamra, Ghayati, Shuweihat, Liwa, Shah, Asab, Hatta, Al Madam, Daib, Al Shuwaib, Shaam, Al Mataf, Beda Zayed, Al Dhafra, Al Jeer, Al Sham

EMI Options at Jumbo.ae Any Orders placed on Jumbo.ae
Exceeding AED1,000 worth value are eligible for EMI payments as listed below.
The User would have to convert the payment made to Jumbo.ae to EMI, by calling the following companies directly.
Jumbo.ae cannot be held liable for EMI conversion not being communicated to the banks.
Processing fee is applicable for the EPP schemes, Customer to check with the respective banks w.r.t the rates.
For cancellation of installments, you will need to contact your bank. Cancellation charges from bank might be applicable.
The final decision lies with the bank to convert payment into installments, which depends on the customer's account history.

 

S. No

Bank

3

6

9

12

18

24

1

Mashreq

1 time processing fee charges as per bank policy

1 time processing fee charges as per bank policy

1 time processing fee charges as per bank policy

1 time processing fee charges as per bank policy

9%

12%

2

Emirates NBD

 

1 time processing fee charges as per bank policy

 

1 time processing fee charges as per bank policy

9%

12%

3

ADCB

1 time processing fee charges as per bank policy

1 time processing fee charges as per bank policy

       

4

Standard Chartered

 

1 time processing fee charges as per bank policy

       

5

RAK Bank

1 time processing fee charges as per bank policy

1 time processing fee charges as per bank policy

1 time processing fee charges as per bank policy

1 time processing fee charges as per bank policy

   

6

Emirates Islamic

1 time processing fee charges as per bank policy

1 time processing fee charges as per bank policy

   

9%

12%

7

FAB

1 time processing fee charges as per bank policy

1 time processing fee charges as per bank policy

       

8

Deem Finance

1 time processing fee charges as per bank policy

1 time processing fee charges as per bank policy

 

1 time processing fee charges as per bank policy

9%

12%

9

HSBC

1 time processing fee charges as per bank policy

1 time processing fee charges as per bank policy

 

1 time processing fee charges as per bank policy

   
   

0% EPP

EASY PAY

All Orders with Payments made via Cards issued by non-UAE Banks shall not begin fullfilment unless verified by their respective banks & the payment gateway.

Pre Orders:

  1. All PreOrders are Fully Prepaid. (Debit / Credit cards Or PayPal)
  2. Deliveries are subject to stock availability from the Brands.
  3. All orders will be fulfilled as per priority of orders placed by the customers.
  4. PreOrders cannot be cancelled
4. Exchange & Return Policy

Exchange or Return is possible only within seven (7) days of purchase from date of delivery subject to the terms herein:

  1. In case if you wish to Exchange or Return the product(s), please contact us on the address given in Contact Details for approval and further actions.
  2. Exchange or Return shall be made provided the product (including the unit carton) is returned unused and unopened (original seal not broken) along with accessories & FOC (Free of Cost)
  3. In case the product is returned within 10 days from the date of purchase, in unpacked condition (with its original packing), and is unused,without any scratches, dents or damage then a re-stocking fee of 15% will be deducted while making exchange/refund to cover the coststhat we incur in repackaging and restocking. The final decision to accept the open / unpacked products rests with Jumbo.
  4. No Exchange or Return is allowed for the following product categories: All Accessories, Software, Movie/Music/Gaming titles, Cartridges & Toners, Watches & Personal Care Products.
  5. refund for products Returned will only be in the form of Jumbo Credit Vouchers / Credit Memo, to be redeemed within a period of 6 months. No cash refund refund is possible.
  6. If a defect is discovered after opening/using the product, your product is covered under repair/replacement warranty of the manufacturer. Please note Jumbo Electronics is a retailer only and the obligation for warranty rests with manufacturer of the product as per the warranty condition listed on the warranty card.
5. Warranty Terms & Conditions

The products displayed on Website carry limited warranty from brand/manufacturer/ distributor for a limited period against manufacturing defects only. The terms, conditions, duration of warranty, exclusions of warranty shall be as per warranty card attached with each product. Warranty commences from the date of the Invoice, unless specified otherwise.

Warranty is applicable within the limits of United Arab Emirates only unless specified otherwise in the warranty card or on the Website. Jumbo will only be the facilitator of this service and primary responsibility for warranty service rests with the brand/manufacturer/ distributor. In the case the product is defective and/or requires repair, it is your responsibility to deliver the product, at your cost, to our designated collection centres in selected Jumbo Showrooms and Service Centers in the United Arab Emirates.

In the case of Dead on Arrival (DOA) product(s) / Out of the Box failure, the respective service center/service provider will determine whether the product is DOA and will offer either a replacement or product repair at its discretion.

All marketplace products carry limited warranty from supplier/distributor for a limited period against manufacturing defects only.

Other than what is provided by the brand/manufacturer/distributor, we hereby expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted (including product information and/or specifications) on the Website.

6. Limitations of Liability

The total liability of Jumbo/brand/manufacturer/distributor on any claim, whether in contract, warranty; tort, product liability; and copyright, trademark, trade secret, patent and other intellectual property rights infringement; or otherwise, arising out of, connected with, or resulting from the performance or non-performance of any agreement resulting here from or from the sale, delivery resale, repair, replacement or use of any product or the furnishing of any service, shall not exceed the price allocable to the product or service which gives rise to the claim.

In no event, whether as a result of product defect/malfunction, breach of contract, warranty; tort; copyright, trademark, trade secret, patent and other intellectual property infringement or otherwise, shall Jumbo/brand/manufacturer/distributor be liable for any special, consequential, incidental, indirect or exemplary damages, including, but not limited to, loss of profit, loss of use of the products, cost of substitute goods.

7. Other Businesses

Third parties other than Jumbo and its affiliates may operate stores, provide services, or sell product lines, advertise their products on the Website through the link provided in the Website. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of such third party websites. Jumbo does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You are requested to carefully review their privacy statements and other conditions of use of their website.

8. Trademarks, Intellectual Properties and Copyright Notice

All of the content on the Website, including, for example Jumbo mark, page headers, images, illustrations, graphics, logos, text are subject to trademark, service mark, copyright and other intellectual property rights or licenses held by Jumbo, affiliates or of third parties who have licensed materials to Jumbo. The design on this page is a registered trademark of Jumbo. The content of this website is a copyright work under UAE and International copyright laws, and Jumbo owns a copyright in the selection, coordination, arrangement, modification and derivative matter of the content.

The content of this website is meant only for personal and non-commercial use. Contents may be downloaded and printed only for personal use and not for any commercial purpose; posting of the content on any network computer or media without license from jumbo.ae is prohibited; as is changing, altering or modifying the Content in any copyright or trademark notice.

Jumbo.ae reserves right in downloading material and all derivative material thereof.

9. Product Visuals

While we endeavor to place appropriate pictures of the products, it must be understood that that the actual pictures, colour, dimensions and other may not actually reflect the original product's colour, dimensions and other of the original product. The pictures shown here therefore are taken as being placed for illustrative purpose only and also change from time to time without prior notice

10. What Information Do We Collect and How Do We Use It?

Jumbo believes you have the right to know what information we collect when you visit our Website. We value our relationship and the data you share with us from time to time. We are totally committed to maintaining this data with the utmost of confidentiality.

For visitors to the Website, our web server, on specific occasions, recognizes and stores your computer's IP address. This is used only as a support feature to ensure our customer's identity. Your computer provides this information automatically each time you log on, unless you have activated blocking technology available in some browsers. We also may combine your IP with other information you provide us like your e-mail address. You provide this information when, for example, send us an e-mail, fill out a registration, answer a survey, complete a fulfillment order or sign up for a site newsletter. In any case, the price listed on the website shall be final.

We intend to use the Information only for the purpose of (1) fulfilling our obligations under any sale and purchase contract and/or any other contract between you and our company, (2) publishing reports on trends in the usage of the Website and fulfilling the purpose of the your interaction with the Website (3) to those of its employees, contractors and affiliates that need to know the information in order to process it on our behalf or to provide services available at the Website and that have agreed not to disclose it to others. (4) Rendering services related to our business such as warranty or after sales services, (5) providing you with our latest product information and other related information from time to time, and/or (6) asking your opinions regarding our products and/or services.

If you object to your Information being transferred or used as stated above, please do not use the Website.

11. Privacy Policy & Safeguarding your Data

As Jumbo registers users to enable us to provide you with our various products and/or services, we ask you to provide us with your information. Your information and records described above (hereinafter referred to as the "Information") will be stored and maintained in our database only and will be kept in confidence by us. We will safeguard, according to strict standards of security and confidentiality, any Information our customers share with us. We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that Information.

When you register or make a purchase with Jumbo.ae, we would be using the information to serve you better. Below is a list information we store:

  • Name and contact details
  • Transaction history
  • Communications record
  • Profile: age, gender

Jumbo, on your acceptance, will send regular newsletters via e-, with an intention of keeping you updated with the latest progress on your order/delivery/status or marketing promotional offers. If you would like to correct, update or delete the Information stored in our database, or if you would like to stop receiving further marketing materials, emailers, newsletter from us, or if you have any question or comment about our privacy policies, simply unsubscribe or feel free to contact us. If you do not wish to continue to receive marketing from us and/or selected third parties you can click on the link located at the bottom of the email and follow the instructions in order to be removed from all future mailing. Alternatively you can opt-out by visiting 'Manage My Account' in 'My Account' on the Jumbo website. You can access 'My Account' once you are logged in to your Jumbo account.

Please be advised that our company is not responsible for collection, disclosure and/or use of your personal information provided by you to any third party's website which is linked to or from our web site. Your access to such linked website, and your providing personal information to such linked website, are entirely at your own risk.

12. Reviews, Comments, Communications and Other Content

You may post reviews, comments and other content; send communications; and submit suggestions, ideas, questions or other information, as long as the content is not illegal, abusive, defamatory or infringing of intellectual property rights and does not contain software viruses or any form of spam. Jumbo reserves the right (but not the obligation) to remove, delete or edit any content that in our sole judgement violates these conditions of use and/or terminate your permission to access or use the Website.

If you do post content or submit material, and unless we indicate otherwise, you (a) grant Jumbo and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) grant Jumbo and its affiliates and agents the right to use the name that you submit in connection with such content, if they choose.

13. Contact Details
  1. For product Return / Exchange, please contact: 600532395
  2. For any after sales service related issues for your products, please contact:
    Service Centers
  3. For any other issues, please contact: 600532395
14. Applicable Law and Jurisdiction

By accessing and using the Website; and purchasing online, you agree that your access and use of the Website, online purchasing is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of UAE.

Courts of Dubai shall have exclusive jurisdiction on all issues arising out of any issue related to copyright, intellectual property right, liability, access, usage and purchase through the Website.

15. COD (Cash On Delivery), CCOD (Credit Card on Delivery) & Click & Collect

If you are not comfortable making an online payment on Jumbo, you can opt for the Cash on Delivery (COD) or Credit Card on Delivery (CCOD) payment method instead. With COD/CCOD you can pay in cash/credit card at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

Card on Delievery is a Value Added Service Jumbo is extending to its customers with the support of machines provided by the bankers. Jumbo is not liable in case the these machines are down for any reasons. However in case the machines are not available or not working at the time of delievery, you may choose to pay by cash or request for a refund. Jumbo is sorry for any Inconvience caused to the customer due to this, as these need resolution from the banks and are beyond Jumbo's control.

Alternatively, you can also place an order online and avail the Click & Collect facility by collecting the ordered items in any of the specified Jumbo Stores across UAE. Note: 1. Click & Collect does not apply to Products that require Installation. 2. Click & Collect cannot be clubbed with CCOD & COD

Please note that you will need to sign for your order delivery and valid ID must be shown. The order will not be delivered if a valid ID is not shown at the time of delivery.

16. Amazon Payment Service - Payment Gateway

Amazon Payment Services prior knows as PAYFORT is the trusted online payment gateway enabling businesses, governments, SMEs, startups and institutions with innovative payment options for both the banked and non-banked online shoppers.

Any orders placed with Cards issued from USA based banks shall begin fulfillment only post confirmation from the Card Issuing Banks & Amazon Payment Services. As such, these orders will not be deemed eligible for Next Day Delivery.

17. Bulk Order / Dealer Order Fulfillment is conditional.

Jumbo retail focues to service the end consumers, and in such objectives, our priority is to fullfill orders of the end users over dealers and bulk buyers. This means we may choose to cancel or delay any order placed in bulk by the dealer or release part orders as per our stock availibility. Even if the bulk order is prepaid using a credit card, this order would be cancelled and the money would be refunded within 10 - 15 working days. We regret any inconvience to delaers and bulk buyers, as this is the retail business model. We are happy to service bulk buyers wherever possible.

Any bulk queries can be emailed to serve@jumbo.ae and we will personally address to it with a bulk pricing/discount.

18. Easy Ship
Easy Ship Details:

Costs and timelines of Easy Ship will be shared by the 3rd party logistics provider Store 2 Door team. Store2Door takes care of the below: Transportation to door, Insurance, Customs clearance at the landing port.

Process for Stores
  1. Customer selects the product he/she wishes to purchase.
  2. Store customer service to contact Store2Door directly.
Process for Online Purchase
  1. Customer selects the product he/she wishes to purchase and call the call centre number.
  2. Call Center team then liaises between customer and Store2Door POC.
  3. Customer pays the amount to Store2Door directly.
Sanctioned Countries:
  • Iran
  • North Korea
  • Syria
  • Sudan
  • Cuba
  • Venezuela
Contact Nos:
Store2door (L): 04 - 4468444 - info@store2door.ae
Kenneth (M): 052 – 5279505 – kenneth.dsouza@store2door.ae
Rajat ( M): 055 - 8123496 – rajat.panicker@store2door.ae
Also, please note that Store2Door is a 3rd party service and Jumbo is only recommending this service to the customer and Jumbo does not take any guarantee of the quality of service or any delays in transportation. Once the product is handed over to the Store2Door warehouse it is a deal between Store2Door and customer and customer needs to contact Store2Door for any cargo related queries.

 

 

19. New User Offer - AED50 Discount on Minimum Cart Value of AED 500

These terms and conditions outline the details and guidelines for the New User Offer on our website. By participating in this offer, you agree to abide by these Terms. Please read them carefully before proceeding with your purchase.

Eligibility:

1.1 This offer is applicable to new users who have registered and logged in to our website for the first time.

1.2 The offer is valid on the user's first order only.

1.3 Users must meet the minimum cart value requirement of AED500, excluding any applicable taxes, shipping charges, or other fees.

Discount Details:

2.1 Eligible users will receive a discount of AED50 on their qualified purchase.

2.2 The discount will be applied by using PROMO Code: NewToJumbo during the checkout process upon meeting the minimum cart value requirement.

2.3 The discount is non-transferable and cannot be redeemed or exchanged for cash.

Exclusions:

3.1 This offer is not applicable to Apple and PlayStation products, including but not limited to iPhones, iPads, iMacs, MacBooks, PS5 consoles, PS VR and PS5 controllers.

3.2 The discount cannot be combined with any other ongoing promotions, vouchers, or discounts unless explicitly stated.

Validity and Usage:

4.1 The offer is valid for a limited period as specified on our website or in our promotional materials.

4.2 Each user can avail of this offer only once during their lifetime.

4.3 The offer is applicable for online purchases made through our website and is subject to availability.

4.4 We reserve the right to modify or terminate this offer at any time without prior notice.

General Terms:

5.1 Users must comply with our website's terms of use and privacy policy.

5.2 We reserve the right to verify the eligibility of users and cancel or refuse the offer if any fraudulent activity or misuse is detected.

5.3 We are not responsible for any technical issues or errors that may prevent users from availing the offer.

5.4 These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where our company is registered.

By availing the New User Offer, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions. In case of any queries or concerns, please contact our customer support team for assistance.

 

 

EIB 0% upto 24 months 

    1. Minimum spend amount: AED 1,000
    2. tenors -  [3,6,12,18 and 24 months]
    3. Offer is valid to only iPhone 16 & Apple products.
    4. Offer will be valid from 13th September 2024 till 30 Nov 2024

                                            Guarateed Buyback Program Terms & Conditions

(Redeemable against future purchase of Apple IPhone)

 

Program Details:

  • Program Fee: AED 129 (incl. VAT).
  • Device Covered: iPhone 16 Series.
  • Redemption Period: You can redeem your device anytime between January 1, 2025 and December 31, 2027.

 

Guaranteed Buy Back Process:

  1. You have enrolled in the 36-month Guaranteed Buy Back (“GBB”) program for your iPhone 16. The IMEI of your device has been captured for further validation at the time of redemption.
  2. During the redemption period, visit the store, and our representative will validate the IMEI of your device.
  3. If your device meets the required conditions (as detailed below), you will receive a credit discount voucher based on the GBB value, which can be used to get a discount on your next iPhone purchase.

 

Device Grading Conditions:

Your device must meet one of the following grading standards to qualify for the GBB program:

 

  • Grade A:
    • Carrier and iCloud unlock: Works with Local SIM & No Account locks (iCloud, FindMyiPhone, screen, passcode & faceID)
    • Screen: 0 to 3 minor scratches, No pixelation, no burnt screen, no cracks and true tone working 
    • Body: 0 to 3 minor scratches, No dents, No cracks or paint wear 
    • Front + Back Camera: Working, without any discrepancies 
    • FaceID/Touchscreen: Working 
    • Speakers: Working 
    • Mic: Working 
    • Buttons: Working 
    • Parts: No replaced parts message (Neither Genuine nor Non-Genuine parts)
    • Battery health: 90% or above
    • Original Box matching with IMEI required 

 

 

  • Grade B:
    • Carrier and iCloud unlock: Works with Local SIM & No Account locks (iCloud, FindMyiPhone, screen, passcode & faceID)
    • Screen: Minor scratches from regular usage allowed, No pixelation, no burnt screen, no cracks and true tone working 
    • Body: Minor scratches from regular usage allowed, No dents, No cracks or paint wear 
    • Front + Back Camera: Working, without any discrepancies 
    • FaceID/Touchscreen: Working 
    • Speakers: Working 
    • Mic: Working 
    • Buttons: Working 
    • Parts: No replaced parts message (Neither Genuine nor Non-Genuine parts)
    • Battery health: 85% or above

 

 

  • Grade C:
    • Carrier & iCloud unlock: Works with Local SIM & No Account lock (iCloud, FindMyiPhone, screen, passcode & faceID)
    • Screen: Major scratches, Dents, Cracks, Pixalation is allowed but phone needs to be in working condition.
    • Body: Major scratches, Dents, Cracks are allowed
    • Front / Back Camera, FaceID / Touchscreen, Speaker, Mic, Buttons: Can have upto 3 functionality faults.

 

If the Devices does not meet above criteria and falls into any other grade customer will not be eligible for the GBB program and can trade-in the device as per the value offered in the  separate Trade-in program offered by Jumbo.

 

Terms and Conditions:

 

  • Redemption Period: You are requested to return your device between 01 January 2025 to 31 December 2027 to avail the benefits of the program.
  • Offer Price: You will receive a guaranteed Buyback value as per the below table based on the device grade. The Buyback value is a % of the purchased device value excluding VAT.

        Apple iPhone 16 GBB Program

Redemption Period

Redemption period

Grade A

Grade B

 

 

Grade C

1st

01 Jan 2025 to 31 Dec 2025

70% (of the device purchase price, net of discount, taxes & unbundled)

50% (of the device purchase price, net of discount, taxes & unbundled)

30% (of the device purchase price, net of discount, taxes & unbundled)

2nd Year

01 Jan 2026 to 31 Dec 2026

45% (of the device purchase price, net of discount, taxes & unbundled)

35% (of the device purchase price, net of discount, taxes & unbundled)

20% (of the device purchase price, net of discount, taxes & unbundled)

3rd Year

01 Jan 2027 to 31 Dec 2027

35% (of the device purchase price, net of discount, taxes & unbundled)

25%(of the device purchase price, net of discount, taxes & unbundled)

10% (of the device purchase price, net of discount, taxes & unbundled)

 

 

  • Proof of Purchase: You must present the original purchase invoice when redeeming your device under the GBB program.
  • Refund Type: All refunds will be issued as credit discount vouchers, which can be used toward future Apple iPhone purchases. Cash refunds are not available.
  • Replacement Devices: If your iPhone 16 was replaced under warranty, you will need to provide proof of replacement with the old and new IMEI numbers.
  • Guaranteed Buy Back Value: Total value offered to the customer for GBB at the time of redemption cannot be merged with any other promotion or discount. Any Top-ups (Exchange Bonus) active on the purchasing device at the time of redemption will become the part of the maximum value guaranteed under the GBB program & will not be added over and above the maximum guaranteed value depending on the time of redemption & grade of customer’s device.
  • Cancellation: Customer could cancel the GBB sign up, only in condition if the device purchased with GBB is returned/ exchanged as per Jumbo’s exchange policy. GBB sign up cannot be cancelled alone without return/ exchange of the device, once customer has signed up.
  • Prior handing over the device to Jumbo, Customer should ensure to delete all his Data and de-activate ApplePay, Payment wallet services etc.   and Jumbo shall not be held responsible for any loss to customer in the event of failure by Customer to do so.

 

Guaranteed Buyback Program Terms & Conditions

(Redeemable against future purchase of Apple Watch)

 

Program Details:

  • Program Fee: AED 99 (incl. VAT).
  • Device Covered: Apple Watch Ultra 2 2024 model.
  • Redemption Period: You can redeem your device anytime between January 1, 2025 and October 31, 2025.

 

Guaranteed Buy Back Process:

  1. You have enrolled in the Guaranteed Buy Back (“GBB”) program for your Apple Watch Ultra 2 2024 model. The IMEI of your device has been captured for further validation at the time of redemption.
  2. During the redemption period, visit the store, and our representative will validate the IMEI of your device.
  3. If your device meets the required conditions (as detailed below), you will receive a credit discount voucher based on the GBB value, which can be used to get a discount on your next Apple Watch purchase.

 

Device Grading Conditions:

Your device must meet one of the following grading standards to qualify for the GBB program:

 

Grade A:

  • Carrier & iCloud unlock: Works with Local SIM & No Account lock.
  • Screen: No scratches, No pixelation, no burnt screen
  • Body: No scratches, No Dents or Cracks.
  • FaceID / Touchscreen: Working
  • Battery: Working/ Charges properly
  • Speaker: Working
  • Mic: Working
  • Buttons: Working
  • Charger: Original charger available
  • Strap: Original Strap available
  • Original Box required.

 

 

Grade B:

  • Carrier & iCloud unlock: Works with Local SIM & No Account lock.
  • Screen: Minor scratches, No pixelation, no burnt screen
  • Body: Minor scratches, No Dents or Cracks.
  • FaceID / Touchscreen: Working
  • Battery: Working/ Charges properly
  • Speaker: Working
  • Mic: Working
  • Buttons: Working
  • Charger: Original charger available
  • Strap: Original Strap available

 

 

If the device does not meet above criteria and falls into any other grade, customer will not be eligible for the GBB program and can trade-in the device as per the value offered in the  separate Trade-in program offered by Jumbo.

 

Terms and Conditions:

 

  • Redemption Period: You are requested to return your device between 01 January 2025 to 31 October 2025 to avail the benefits of the program.
  • Offer Price: You will receive a GBB value as per the below table based on the device grade. The Buyback value is a % of the purchased device value excluding VAT.

 

Redemption Period

Redemption period

Grade A

Grade B

1st

01 Jan 2025 to 31 Oct 2025

60% (of the device purchase price, net of discount, taxes & unbundled)

40% (of the device purchase price, net of discount, taxes & unbundled)

 

  • Proof of Purchase: You must present the original purchase invoice when redeeming your device under the GBB program.
  • Refund Type: All refunds will be issued as credit discount vouchers, which can be used toward future watch purchases. Cash refunds are not available.
  • Replacement Devices: If your Apple Watch Ultra 2 2024 model was replaced under warranty, you will need to provide proof of replacement with the old and new IMEI numbers.
  • Guaranteed Buy Back Value: Total value offered to the customer for GBB at the time of redemption cannot be merged with any other promotion or discount. Any Top-ups (Exchange Bonus) active on the purchasing device at the time of redemption will become the part of the maximum value guaranteed under the GBB program & will not be added over and above the maximum guaranteed value depending on the time of redemption & grade of customer’s device.
  • Cancellation: Customer could cancel the GBB sign up, only in condition if the device purchased with GBB is returned/ exchanged as per Jumbo’s exchange policy. GBB sign up cannot be cancelled alone without return/ exchange of the device, once customer has signed up.
  • Prior handing over the device to Jumbo, Customer should ensure to delete all his Data and de-activate ApplePay, Payment wallet services etc.   and Jumbo shall not be held responsible for any loss to customer in the event of failure by Customer to do so.

SIB bank Offer 10 % off on a minimum spend of AED 1000 with a maximum amount capped at AED 200

Terms & Conditions

How to redeem

Write the Promo code under the Promo code section on the cart page and click on Apply to avail discount.

Terms & Conditions:

  • Validity until 3rd Dec 2024.
  • Applicable on both credit and debit cards.
  • AED 200 discount will be applicable on minimum invoice value of AED 1,000
  • Applicable on all categories except Apple new launch
  • This Promo code can be redeemed on online and In Store Jumbo Website jumbo.ae
  • Standard Jumbo terms and conditions apply. For details log on to jumbo.ae.
  • Coupon code is a single time use code.
  • Voucher cannot be redeemed against cash.
  • Voucher cannot be used with another promotional voucher.

 

Terms & Conditions: Danube Home

  • Valid until 31st December 2024 across all Danube Home branches in the UAE.
  • Physical voucher required for redemption; copies not accepted.
  • Can be redeemed on both discounted and non-discounted products.
  • A minimum purchase of AED 2500 required to use this voucher.
  • Cannot be combined with any other Corporate offers or redemption of any other promotional Gift vouchers.
  • Only one voucher will be allowed for redemption per transaction.

Appliance Carnival Terms & Conditions:

  • Trade-In and Slab Offer on Large Appliances of more than AED 10,000 and discount offer of 5% OFF cannot be clubbed.
  • Extended warranty is applicable only on the below Brands :
    • Bosch
    • LG
    • Samsung
    • Teka
    • Siemens
  • Jumbo reserves the right to withdraw any offer without any prior intimation.
  • Prices and offers are subject to change without notice.
  • Gifts bundles if any, may vary, and their availability will be confirmed at the time of purchase.
  • Images are for illustrative purposes and actual products may vary.
  • Gifts given along with a bundle cannot be exchanged.
  • Standard Jumbo Terms & Conditions apply.

Bring Home Happiness Terms & Conditions:

  • Jumbo reserves the right to withdraw any offer without any prior intimation.
  • Prices and offers are subject to change without notice.
  • Prices and offers displayed in the catalogue may change 31st Oct 2024 onwards.
  • Gifts bundles if any, may vary, and their availability will be confirmed at the time of purchase.
  • Images are for illustrative purposes and actual products may vary.
  • Gifts given along with a bundle cannot be exchanged.
  • Standard Jumbo Terms & Conditions apply.